DATA PRIVACY & USER INFORMATION POLICY

CoversCrafter Technologies Private Limited, including its website, web portals, and mobile applications (collectively referred to as the "Platform"), is committed to protecting the privacy and security of its users.

This document explains how we gather, process, store, and protect information when you interact with our Platform. It also outlines your rights regarding your personal information and how applicable laws safeguard your data.

We follow reasonable security practices and industry standards to ensure confidentiality, integrity, and protection of user information.

By accessing or using our Platform, you acknowledge and agree to the collection and use of your data in the manner described in this Policy.

This Policy has been formulated in accordance with the Information Technology Act, 2000 and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 ("SPDI Rules"), as amended from time to time.

A. MEANING OF KEY TERMS USED IN THIS POLICY

For clarity and consistency, certain terms used in this Policy have specific meanings as described below:

• Account – A unique profile created by you to access our Services.
• Affiliate – Any organization that controls, is controlled by, or is under common control with CoversCrafter.
• Company / We / Us / Our – CoversCrafter Technologies Private Limited.
• Cookies – Small data files stored on your device to improve your browsing experience.
• Country – India.
• Device – Any electronic device such as a computer, smartphone, or tablet used to access our Platform.
• Personal Data – Any information that identifies or can identify an individual.
• Platform / Service – CoversCrafter's website and associated applications.
• Usage Data – Information automatically collected when you use the Platform.
• Website – https://coverscrafter.com/
• You / User – Any individual or entity using our Services.

B. WHAT INFORMATION WE COLLECT FROM YOU

1. Personal Information

When you use our Platform, we may collect the following details:

• Email Address
• First and Last Name
• Mobile Number
• Address, City, State, and PIN Code
• KYC-related documents (where applicable)

2. KYC and Verification Data

For identity verification, regulatory compliance, and due diligence, we may collect documents such as government-issued identification, business records, or other relevant information.

This data may be submitted by you through secure uploads, online forms, or other digital means provided on our Platform.

C. AUTOMATICALLY COLLECTED TECHNICAL DATA

Whenever you use our Platform, certain technical details may be collected automatically, such as:

• Your IP Address
• Browser type and version
• Pages visited and duration of visit
• Device model and operating system
• Unique device identifiers

If you access our Platform through a mobile device, we may also collect additional mobile-related information such as network provider details and device configuration.

D. USE OF COOKIES AND TRACKING TECHNOLOGIES

We use cookies and similar tracking tools to enhance user experience, analyze traffic, and improve functionality.

Types of Cookies We Use

Essential Cookies (Session-Based)

These are required for secure login, authentication, and basic operation of the Platform.

Preference Cookies (Persistent)

These remember your settings such as language preference and login details.

Performance & Analytics Cookies

These help us understand user behavior and improve our Services.

You may choose to disable cookies through your browser settings; however, some features of the Platform may not function properly if cookies are disabled.

E. HOW WE USE YOUR PERSONAL INFORMATION

We may use your data for the following purposes:

• To operate and improve our Platform
• To manage your user account
• To process payments and transactions
• To send service updates, notifications, and security alerts
• To respond to your queries and support requests
• To analyze usage patterns and enhance user experience
• For business restructuring such as mergers or acquisitions

F. WHEN AND WITH WHOM WE SHARE YOUR DATA

We may share your information under the following circumstances:

• Business Transfers: In case of mergers, acquisitions, or asset sales
• Affiliates: With group companies under the same management
• Business Partners: For providing relevant services
• Legal Requirements: If required by law or government authorities
• With Your Consent: When you explicitly permit data sharing

G. HOW LONG WE STORE YOUR DATA

We retain your Personal Data only as long as necessary for legal, operational, or regulatory purposes.

Usage Data is generally stored for a shorter duration unless needed for security, analytics, or legal compliance.

H. CROSS-BORDER DATA TRANSFER

Your information may be stored or processed outside your home country, including servers located in other jurisdictions.

By using our Platform, you consent to such data transfer and processing.

We ensure appropriate security measures before transferring data to any external organization or location.

I. YOUR RIGHTS OVER YOUR DATA

You have the right to:

• View your Personal Data
• Correct any incorrect information
• Request deletion of your data

You can update your details through your account settings or by contacting us directly. However, we may retain certain information if required by law.

J. DISCLOSURE OF DATA UNDER LEGAL CIRCUMSTANCES

Business Changes

If CoversCrafter undergoes a merger, acquisition, or asset sale, your data may be transferred to the new entity.

Law Enforcement Requests

We may disclose your data if required by courts, government agencies, or legal authorities.

Protection of Rights

We may share information to prevent fraud, protect our legal rights, or ensure user safety.

K. SECURITY OF YOUR INFORMATION

We use industry-standard security measures to protect your data. However, no online transmission or storage system is 100% secure, and we cannot guarantee absolute security.

L. THIRD-PARTY WEBSITES AND LINKS

Our Platform may contain links to external websites. We do not control or take responsibility for their privacy practices. We recommend reviewing their privacy policies before sharing any personal information.

M. UPDATES TO THIS POLICY

We may revise this Policy from time to time. Any changes will be posted on this page with an updated "Effective From" date.

Major changes may also be communicated via email or Platform notifications.

N. CONTACT INFORMATION

If you have any questions regarding this Privacy Policy, you may contact us at: